Cancellation Policy

Cancellation policy

24 hours notice is required for cancellation of any appointment. All appointments cancelled within 24 hours of the appointment time will be charged 50% of the total price of the appointment. All missed sessions without the appropriate notice will be charged as if attended.

Refund policy

Refunds are at the discretion of Thrive Physiotherapy,  however all bookings are valid for a minimum of 6 months from receipt of purchase so refunds should not be required.

Unpaid Accounts

Debts which remain outstanding for 2 months after the appointment date will be passed to a debt collector and any costs incurred must be met by the patients. A 40% surcharge will be added to the outstanding debt to cover administrative costs.

Privacy Policy

Thrive Physiotherapy is committed to protecting your privacy.

Our privacy policy indicates to you what information we collect about you and how we use it. This privacy policy is only applicable to content that resides on whitehouse-clinic.co.uk.

Thrive Physiotherapy is not responsible for the content and your privacy on web sites external to that of www.thrive-physiotherapy.co.uk.

When you fill out the forms on the Thrive web site, we store the data you send us. We use this information to improve customer service and for marketing purposes. This data is NOT passed on to any third party organisations and resides in secure web-based database.

Your Consent To This Agreement

By accessing the content on www.thrive-physiotherapy.co.uk, you consent to our legal policy and to the collection and use of information by Thrive Physiotherapy as specified above.

Complaints Policy

Thrive Physiotherapy are passionate about putting your care at the centre of everything we do through our focus on customer safety, care and satisfaction. Improving customer service is a key aim for our organisation and we actively encourage your feedback to ensure that you receive the right treatment at the right time whilst maintaining excellent customer service.

We are always looking at ways to improve and learn from our services to ensure that you always receive the best possible service from us.

We are open and transparent so if you are not satisfied, we encourage you to tell us. Please be assured that your care and treatment will not be affected by you raising a concern.

Our complaints contact details:

hello@thrive-physiotherapy.co.uk

Telephone direct line 0114 405 5075

If you make a complaint to us, we will aim to provide you with an acknowledgement of your complaint the next working day from receipt, and to make a full response within 10 working days.

We will make the response in plain straight forward language, avoiding medical technical terminology, unless this is specifically requested as being essential. If medical technical terminology is used, an explanation will also be given in lay terms.

If we need more time to undertake investigations, we will inform you of this. We will explain clearly reasons for any delays in the process, together with an estimate of how long it will be before a full response can be made.

If you feel our final response does not resolve the matter to your satisfaction, you may wish to refer your case for external adjudication by either the HCPC or the CSP:

The Health and Care Professions Council (HCPC,) as the regulatory body, handles complaints concerning the professional conduct and performance or fitness to practice of a physiotherapy registrant. Email them at feedback@hcpc-uk.org.

The Chartered Society of Physiotherapy (CSP) may not be the appropriate body to deal with your complaint. It is not the regulator for the physiotherapy profession and as a result its powers are limited. The strongest sanction open to the Society is the removal of membership from an individual and/or referral to the regulator, the Health and Care Professions Council (HCPC). https://www.csp.org.uk/about-csp/contact-us/complaints-against-csp-members#FTP

Legal

By accessing www.thrive-physiotherapy.co.uk or any content found on this web site, you are deemed to have entered into an agreement with Thrive Physiotherapy and to have agreed to be bound by the terms set out below:

Intellectual Property

The contents, design and underlying code of this web site remain the intellectual property of Thrive Physiotherapy at all times. You may not use or reproduce or allow anyone to use or reproduce the content on this web site for any reason without written permission.

Use of Content

You may retrieve and display content from this web site, print individual pages on paper and store such pages in electronic form on your mobile telephone for your personal, non-commercial use. Except as expressly set out above, you may not reproduce, modify or in any way commercially exploit any of the content.

Any use of this website’s content not specifically permitted above is prohibited. Requests for permission for other uses may be sent to Thrive Physiotherapy at 416b Sharrowvale Road, Sheffield S11 8ZP.

Term and Termination

Thrive Physiotherapy may terminate or suspend your access to all or part of this website with or without cause by delivering notice to you.

Changes to the Site

Thrive Physiotherapy reserves the right to suspend, change, modify, add or remove portions of this web site at any time and to restrict the use and accessibility of the web site.

No Warranty, Disclaimer of Liability & Indemnity

Thrive Physiotherapy makes no warranty concerning the content, products and services available on this web site. In no event will Thrive Physiotherapy or its suppliers be liable for direct, special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of (or failure to use) or reliance on this web site. Thrive Physiotherapy does not guarantee the accuracy, content, or timeliness of the products and services available on this web site.

Force Majeure

Thrive Physiotherapy and its suppliers will not be liable for any delay or failure in performance or interruption of the delivery of the content on this web site resulting directly or indirectly from any cause or circumstance beyond its or their reasonable control, including but not limited to failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars, or governmental restrictions.

Governing Law & Jurisdiction

This legal policy is governed by English law. The parties agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.

For the exclusive benefit of Thrive Physiotherapy shall retain the right to bring proceedings as to the substance of the matter in the courts of the country of your residence or, where these terms are entered into in the course of your trade or profession, the country of your principal place of business.

Changes to These Terms and Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, You agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.